Warranty Info

Warranty Info

Notice that this is not a “fine print” warranty. We want you to understand your rights and ours.

1. Warranty:

All factory assembled Fidelity Custom Earphones products are covered by a one-year warranty from the date of purchase on parts and workmanship. Please note that the cables are only covered for the first 30 days. If you suspect your unit to be defective, please mail it to our factory for testing. If testing by In Ear Systems, Inc. technicians determines a fault in design, workmanship, or parts, the unit will be repaired or replaced at our discretion in a prompt a manner as possible at In Ear Systems, Inc. expense.

2. Factory Repair of Products:

Factory repair is available for products no longer covered by the warranty at a repair cost of $20.00 per hour plus a basic repair fee of $49.95. To qualify for Fidelity Custom Earphones factory repair, units MUST meet the following requirements:

• NOT be modified in any manner.
• BE returned in fully-assembled form.
• BE accompanied by the basic repair fee. No repair will be undertaken until we have received the basic repair fee of $49.95, or authorization to charge it to your credit card account.

In Ear Systems, Inc. reserves the right to refuse repair on ANY item in which we find excessive problems or damage due to improper customer trouble-shooting or repair methods. To assist customers in such situations In Ear Systems, Inc. reserves the right to solve their needs on a case-by-case basis.

3. Returning Products:

Whether returning a product under warranty or for non-warranty repair, please include the following information:

• Description of the problem.
• Legible return address. DO NOT send a separate letter. Include all correspondence with the unit.
• DO NOT include your own hardware, such as non-Fidelity Custom Earphones cables, external battery packs, etc.